I’ve been using Wuala since 2008. I’ve read their initial paper and liked the concept of the service: you don’t need to trust us because we cannot even violate your trust. In 2008, choosing Wuala for cloud backup was easy because it was probably the only service with client-side encryption, an app to manage things, and the possibility to still share files online. Enters the NSA and pop! pop! pop! there other similar services now like SpiderOak or tresorit.
I’m glad those services appeared mainly because, for a long time, it seem I was the only guy that wanted my files to be private and online. I want them to be private because, well, they are my files. And I want them online for backup purposes and reachability.
At home I have a LaCie 2Big NAS for storage and backed up all the pictures to Wuala. This means the other stuff was only stored in the NAS with RAID 1 redundancy. It was a nice compromise with 20GB of online storage and 100GB of local storage and, after all, the movies where still accessible due to the integration of the NAS with the Wuala service.
Then a few things changed.
- LaCie was bought by Seagate and the Wuala service integration was removed from the NAS. Curiously this was done in update 126.96.36.199 and that update is required before I can apply the security update to fix the Shell Shock and SSL vulnerabilities detected in September 2014.
- I wed and put all the photos and videos of the wedding in the NAS. That started me thinking that, maybe, I needed a backup.
So what I started to value the durability of the data and looked a bit more closely to my current situation. The 2Big NAS was configured in RAID 1 which ensures some durability and availability of the files. At least I have that, right? Yes… and no. The RAID 1 setup has no surprises but, in each update by LaCie, I get the following:
Before running the update, LaCie highly recommends that you back up all the data stored on your LaCie device onto another hard drive. Please note that LaCie is not responsible for any lost data and will not accept any claims for files of any kind that are believed missing from your LaCie device after running this update.
Yeah, I had updated the NAS before but now, after my “important stuff do not loose” mental click this statement seemed totally unfair. Unfortunately the disclaimer is pretty common and probably data-loss will never happen but there are no insurances and not even a message like “the update should not touch your data but …”.
Customer acknowledges the inherent risks involved in online data storage, including without limitation the risk of destruction or loss of data. LACIE PROVIDES ALL SERVICES “AS IS” AND WITH ALL FAULTS. THE ENTIRE RISK ASSOCIATED WITH THE SERVICES IS ASSUMED BY CUSTOMER.
Great! How awesome. Yay! It seems the cloud is a dangerous place for data even in a secure cloud storage and backup service. Again, it’s a very common disclaimer but here I’m a bit more skeptical. Isn’t Wuala supposed to have their own redundancy and backups? They talk about it. It just does not seem enough to assume anything when it comes to the customer’s data.
I guess that “durability” is not that sellable in the cloud backup space but I could find a couple. For example, Backupsy has a VPS service specialized for backup where they ensure all disks drives are in a RAID 50 setup. And then there is also Amazon’s S3 and their 99.999999999% durability claim. It’s a commercial line, and not an exact measure, but they do make it highly visible and say what measures are in place.
In the end I have a few secure cloud backup services that say “we do our best but you know your picture… it’s gone” and a few durable cloud services that say “you picture is perfectly fine as you and everyone else can see”. These leaves me two choices:
- Backup to multiple secure services.
- Encrypt data before backing up to a durable service.
Considering that each secure service has their own client applications and that my current 200GB of data, the costs of encrypting and storing in S3, for example, are way cheaper than the alternative. With Wuala, or any of the alternatives, 100GB of data cost around 100€/year. In comparison, S3 costs around 30€. On the other hand, S3 is just that, storage. All the other features, like synchronization between computers or online sharing, are lost.
There are always trade-offs to be made and in this case security and durability are more important to me than the other features. In the near future, and until durability and encryption are demanded and sellable features in cloud storage, I will need to setup a custom backup, with client side encryption, to Amazon S3.